Privacy Policy

This privacy policy explains:

1.How we collect, store, and use the Personal Information you provide through Arabella Hair online and through WhatsApp、telephone or e-mail communications you may communicate with us.

2.The choices available to you regarding Arabellahair.com use of the Personal Information you provide to us.

3.Your options regarding the collection, use, and disclosure of your personal information.

Information Collection and Use

We collect information from Site users in different ways:

1.Registration and Ordering: In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and so on. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.

2.Email Addresses: Several locations on the Site allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by Arabellahair.com is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site.

3.Product Reviews: We ask for an email address along with the submission of all product reviews. Your email address will be kept private. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site.

4.Submit Your Real Photos/Videos: One location on the site allow you to submit your real photos or videos for purposes including but not limited to: show your videos or photos to other people, or keep it as a souvenir.

5.Cookies and Other Technology: Like many sites, this Site uses cookies and web beacons (also known as clear GIF technology or "action tags") to speed up navigation, track site usage and recognize users and user access privileges.

6.Log Files: Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

7. Age: We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or are using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site.

Data Protection Measures and Management of User Data

We have implemented a series of stringent data protection measures to ensure that your personal information is properly protected during collection, storage, and use. Below are the specific measures we take in terms of data protection:

1. Data Encryption and Storage:
We use industry-standard encryption technologies (such as SSL encryption) to ensure the security of all financial transactions and sensitive personal information. Your personal information is stored on secure servers, which are located in protected environments to prevent unauthorized access.

2. Access Control and Permissions Management:
Only authorized employees are allowed to access your personal information. We have implemented internal control measures to ensure that only employees who need the information to provide specific services can access it.

3. Regular Audits and Monitoring:
We regularly audit and monitor our information systems to ensure the effectiveness of data security measures and to prevent potential security vulnerabilities or data breaches.

4. Security Commitment from Third-Party Service Providers:
We sign strict security agreements with all third-party service providers, ensuring that they take appropriate technical and organizational measures to protect your personal information. We only work with third-party providers we trust and who we believe can ensure data security.

Management and Choices Regarding User Data

We respect your privacy and want you to have control over your personal information. You can manage your data in the following ways:

1. Access and Update Your Personal Information:
You can access, update, or delete your personal information at any time through the "My Account" page. Ensuring that the information you provide is always accurate and complete helps us provide better service.

2. Consent and Withdrawal of Consent:
Before we collect your personal information, we will seek your consent. You can withdraw your consent at any time to stop us from using your data. Once consent is withdrawn, we will no longer process your personal information, unless required by law.

3. Data Retention:
We will retain your personal information only for as long as necessary to fulfill contracts, legal obligations, or provide services. Any personal information beyond this period will be securely deleted.

4. Use and Sharing of Data:
We are committed to not selling your personal information to any third parties. If you choose to participate in promotional activities, giveaways, or surveys, your personal information may be used to notify you of related results or prizes, but will not be used for any other purposes without your consent. We will also disclose your information when required by law or for legitimate business purposes.

5. Opt-Out and Communication Preferences:
If you no longer wish to receive marketing or service notifications from us, you can opt-out by clicking the unsubscribe link in the email or adjusting your communication preferences in the "My Account" section.

6. Children's Privacy:
We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from children under 13, we will immediately take steps to delete that information.

Data Protection Rights

Under applicable laws, you may have the following data protection rights:

• Access to your personal information
• Correct any inaccurate or incomplete personal information
• Request the deletion of your personal information
• Restrict the processing of your personal information
• Object to certain types of personal information processing
• Data portability

If you wish to exercise any of these rights, please contact us through our customer service system or email us at service@arabellahair.com. We will make every effort to respond to your request as soon as possible.